1. A parent has been absent from the child(ren)’s life and wants to start a relationship with the child(ren).
2. If the non-custodial parent has a history of physical, mental or sexual abuse.
3. If there is the threat of parental kidnapping.
4. Conviction of crime
5. A parent has neglected the child(ren).
6. A parent has a mental illness that poses harm to the child(ren).

The court will often set the schedule by a court order. The order will set dates and times or indicate how many visits should occur. The location varies but typically occurs in a public location (library, play centres, playgrounds).

In order to begin services at Haven Community, all parties must complete the intake and orientation process. All intake information must be received by 5:00 p.m. at least 72 business hours before the exchange or visit is to occur. After you have completed all required documentation an appointment must be made to complete the intake process. Intakes are scheduled during office business hours. 

Please call us during office business hours (403) 397- 5599 and we will schedule you in for the next available appointment.

At the end of the visitation/exchange, the receiving party will remain at the visitation location for 10 minutes after the child(ren) and the support worker have left and then they may depart. 

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For both visitation and exchanges services, the party receiving the child(ren) must arrive at the visitation location no earlier than 5 minutes and no later than 10 minutes after the scheduled exchange time (example if your appointment is at 5:00 p.m. receiving party is to arrive no earlier than 4:55 p.m. and no later than 5:15). 

The delivering party is to arrive at the visitation location no sooner than 15 minutes before the designated exchange time and no later than 5 minutes (example if your appointment is at 5:00 p.m. the delivering party is to arrive no sooner than 4:45 and no later than 5:05).

Upon arrival at the visitation location, the delivering party will drop off the child(ren) to the support worker, and immediately depart the premises.

1. If ongoing contact appears too stressful or traumatic for the child(ren);
2. The Agency determines that it cannot effectively address safety or other issues involved in the particular case;
3. The case places an undue demand on the service’s resources;
4. A party harasses or threatens the support workers, volunteers, or other parties;
5. One or both of the parties have failed to comply with the rules of the service.

Our support workers have a variety of credentials, including health care aides, community support workers, youth workers, and a great deal of experience in working with children and families. Each support worker has a current Police Security Clearance & Child Intervention Record Checks.